Line Problems
Can’t make calls on one line
- Determine if the problem is on your telephone or on all telephones.
- Is this a shared alarm/fax/modem line?
Can’t make calls on any line
- Check power source to telephone system.
- Attempt to call another station. This will tell you if the problem is internal or external.
Low volume on one line
- Exchange handsets.
- If on outside calls, see if it is on a specific line on all phones.
- All lights flash – Check the line cord.
Low volume on all lines
- Check each line and determine if the problem exists on all lines or on a group of lines. This will allow you to determine if it is a system problem or a line card problem.
All lights flash
Telephone problems
Can’t hear on low volume
- Exchange handset with another. If the problem moves, it’s the telephone.
- Change the telephones with a like telephones. If the problem moves, it is the telephone set, if not, it’s the card that supports your phone.
Static on one telephone
- If you have a small twirler that keeps the cord from twisting remove it and determine if the problem continues.
- Exchange telephones with a similar telephone.
Static on several telephones
- If it is on all it could be a line problem or system problem.
- If the problem is on several telephones it could be a problem with a card.
Dead phone
- Check line cord.
- Exchange phones. That will tell you if it is the set or the cord on the set.
Phone doesn’t ring when the others do
- This is most likely a programming issue. If the telephone did ring and now it doesn’t, check the “night ring” feature. This button is on the receptionist telephone.
Phone won’t hang up
- You may have a switch hook problem. This is very common on certain telephone systems.
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